Remotes

[RokuKariza-D]

@SabrinaGN

Thanks for bringing this to our attention. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RokuKariza-D]

@emilyz0523

We sincerely apologize for the inconvenience this has caused you.

I have forwarded again your concern to our Support team to assist you further. Please keep an eye on your email since they'll be reaching you out from there. 

All the best,
Kariza

[Henzelli]

@RokuKariza-D my Roku device serial number is C3384D496205. Thank you in advance for forwarding this on so it can be addressed.

[RokuKariza-D]

@Henzelli

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Cirrusdurham]

We're having the exact same issue with our Roku screen. Any help would be greatly appreciated. We've tried everything from changing batteries to making sure no buttons were stuck on the remote.

[RokuDanny-R]

@Cirrusdurham

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[nr718]

Hello, I’m having the same problem where it just scrolls down and won’t stop. Model # 3930X SN: S008205NYHCU.

email [personal information]

[RokuKariza-D]

Hey @nr718

Thanks for reaching out.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Megcastillo19]

I’m having this issue and can’t find where to go to message for help

[Sweaters]

I am having the same problem. Please advise solution. @RokuDanny-R