Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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VSrivastava
Level 7

Roku report sopped working due to firmware update

Hi Dear,

please help me with the steps for roku remote. all sudden it has stopped working from few months although changed battery. i see few second that firmware update happening but crash there itself and stopped responding at all.

My roku serial number - YH009X253065

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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku report sopped working due to firmware update

@VSrivastava 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did this issue start to occur

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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VSrivastava
Level 7

Re: Roku report sopped working due to firmware update

Thanks Danny for coming back quickly

following are the details - 

-Roku device model = "3810EU - Roku Streaming Sick+"
-serial number = "YH009X253065"
-device ID = "E43959253065"
-software OS/version = "9.3.0 . build 4194-50"
-when did this issue start to occur = "From last couple of months"

Sometime this message come on screen "Updating firmware on your remote..." and this disappears.

Thanks in advance for trying to help me.

Vinay Srivastava

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku report sopped working due to firmware update

@VSrivastava 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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VSrivastava
Level 7

Re: Roku report sopped working due to firmware update

Hi Dear,

I have tried all with no luck and still same issue around firmware update. Please see the answer on asked question

  1. When the pairing button is pressed and held, is a flashing LED visible? NO lights
  2. Does a dialogue box appear on the TV indicating that the remote is pairing? No dialogue box appear with firmware update in progress for around a minute then disappear
  3. Do you get a pairing light on the remote when you press the pairing button ? NO
  4. For how many days once you are changing the batteries? Using new battery just to discard that option.
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VSrivastava
Level 7

Re: Roku report sopped working due to firmware update

Hi Dear, One more info

Based upon suggestion, I reset the roku and now it is suck on setup screen and can't do anything. I can see remote connected as battery picture comes in right top screen. Before atleast i was able to use mobile app as remote and see but not mobile remote also not working. Could you please suggest if i can setup though mobile app.

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renojim
Level 21

Re: Roku report sopped working due to firmware update

Sorry, you cannot set up a Roku using the mobile app and because you have a stick you must have a Roku remote.

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