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kyoto5
Newbie
‎07-01-2022 06:07 AM

Roku remote won't stop draining batteries

the batteries have been in for less than two weeks, they're brand new, and already I'm getting told that I need to replace them. This is continually happening, and I am starting to lose it. This is going to be the twentieth pack I've bought since February.

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2 REPLIES 2
McXotos
Newbie
‎07-01-2022 12:30 PM

Re: Roku remote won't stop draining batteries

I am having the same issues with my remote control, which was bought from Costco.

Need to know what are the steps Roku provides to have the remote replaced?

Roku - PLEASE ADVISE. There is no number we can call.

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RokuLianna
Retired Moderator
‎07-07-2022 08:49 AM

Re: Roku remote won't stop draining batteries

Hi @kyoto5

Welcome to the Roku Community!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found in Settings > System > About. It is also located at the back or underneath the Roku player itself.

With more detailed information, we will be able to assist you further.


Warm Regards,

Lianna

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