Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 9

Roku remote won't pair properly

Out of the blue my Roku remote stopped working. I've tried repairing it and the same thing happens every time: I unplug everything, take the batteries out the remote, when the Roku home page is back up I put in the batteries and hit the pairing button, I then get the "enhanced remote pairing" window come up - and then that's it. The window goes away and the remote still isn't paired. 

I posted about a month ago and no one responded, can anyone help me - please?! I don't understand why I can get the "remote pairing" window up but then nothing past that. 

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45 Replies
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Level 8

Re: Roku remote won't pair properly

I am having the same issue (started yesterday)
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Level 18

Re: Roku remote won't pair properly

In the menu, click on pairing, while you're close by with the remote, press and hold pairing button in battery compartment for 10 seconds or so, release. Look for the searching screen to show up, press and hold pairing button again until you see the remote register on screen, release.
Edmund
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Level 17

Re: Roku remote won't pair properly

I've had remotes that will only pair with a certain set of batteries installed. It's weird. Two sets of brand new batteries (different brands) and one set will get the remote to pair and the other won't. Usually, once it's paired I can use any batteries I want.

-JT
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Level 9

Re: Roku remote won't pair properly

Wow. 

First of all, Tivoburkee thank you - I didn't even know there was a pairing option in the settings menu because none of the Roku remote pairing pages mention it!

But Renojim thank you for the tip about the batteries - that did it! This all started when I thought the batteries were going, replaced them, it still didn't work and then I saw despite the new Duracell batteries saying 2025 on them one of them had leaked. I cleaned up the acid with vinegar but couldn't get the remote to pair again even though I knew the batteries were working in the remote. After your comment about some batteries working when others didn't I changed the batteries for the third time (even though the current pair are good and have been tested) and now on my fourth pair of batteries the remote is working again. HALLELUJAH!  I went to the settings / remote pairing (which I didn't know existed, I kept unplugging and counting to 5 then plugging back in) put in the new batteries and I'm back in business. THANK YOU BOTH!
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Level 7

Re: Roku remote won't pair properly

so what brand of batteries worked?

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Level 7

Re: Roku remote won't pair properly

Shout out to @renojim as I was having this issue with my remote out of the blue, I think due to the batteries dying. But upon installing a new pair of batteries, I was getting no response from the Roku despite the green light inside the controller flashing. I knew the batteries were new/full, but it just wouldn't pair.

After reading the advice from renojim, I switched out the new Dynex batteries with a pair of used Duracell batteries (that still had some power left) and lo and behold it paired right away. I was able to switch out the Duracell for the Dynex once it was paired. What a bizarre problem. Thank you for the advice.

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Level 7

Re: Roku remote won't pair properly

So I tried all the suggestions...nothing will pair my remote...and to top it off I reset my roku stick and now nothing works and since the remote won't pair I can't configure it to connect to the network so I can try via the app.  I tried 4 different sets of batteries.  I even bought a new roku device for another room, that remote is not enhanced so it doesn't work.  I tried those batteries, nothing....any other suggestions? 

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Level 8

Re: Roku remote won't pair properly

I just threw the whole thing in the electronic recycle bin... I changed my password on my network and I couldn't get the roku past the Roku Enhanced Remote pairing screen... just never would pair.. did it a million times, I'm done w/it. Have a Roku 3 in the bedroom that works fine. The sticks are **bleep**, run too hot and breaks up every so often. I may get an Apple TV for the living room now as I'm so disappointed with this experience. $60 down the drain in about 1 year +/- time. Sick of consumers getting ripped off.

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Roku Employee
Roku Employee

Re: Roku remote won't pair properly

@chadpenley 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device.

For troubleshooting steps with your remote, visit our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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