I have been trying to fix this for hours and am stumped. My roku express 4K+ remote suddenly wasn’t working so I went to restart it and it won’t let me pair it now. I have changed the batteries, followed all the resetting tricks I’ve seen online, turned off wifi, tried hard resets. When I hold down the reset button it flashes green slowly about 10times, then flashes green quickly for a few seconds, and then stops. It will not pair. And the only thing shown on my tv is the instructions for resetting the remote. I also am trying to use the roku app but it won’t recognize or connect to my device. I have tried everything for over two hours. I’m losing my mind.
@emmapiper1 wrote:... When I hold down the reset button it flashes green slowly about 10times, then flashes green quickly for a few seconds, and then stops. It will not pair. ...
Um, that's not a reset button on the remote. It's a pairing button. They are not the same thing.
I bring that up because if you've followed instructions, and did actions using that, thinking it was a reset buttons, then the instructions wouldn't work.
With that knowledge -- that the reset button on a Roku is actually on the Roku device (could be a pinhole, depending on model) and the button on the remote is pairing, not reset -- try your steps again.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Im aware that the reset button is on the Roku and the button on the remote is for pairing. I misspoke. But I have followed all instructions based on the buttons and still no luck.