Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tredsaw12
Level 7

Roku remote won't go left or up on multiple Roku devices.

Roku remote won't go left or up on any of my 5 Roku devices. This is the third Roku device that's not working properly. It's getting very annoying. This is a very specific problem with the remote and not a Roku player. I've tried EVERYTHING, including new batteries and resetting remote. It worked fine for a few months but now, the HOME, OK, BACK, RIGHT and DOWN buttons work fine, it's just the UP and RIGHT buttons that don't work. The buttons are sticking, they are very clean and you can feel the response is like when it was new. When you do a Search online, there are other people with the same problem. It's a malfunction and should be replaced by Roku. 

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: Roku remote won't go left or up on multiple Roku devices.

Maybe it's just me, but I'm getting a little lost trying to understand certain aspects of what you're saying. You say your remote won't work (UP, LEFT) on five devices, but then say it's the third device this has happened to. Numbers don't match up. So, assume we are not familiar with your setup at all.

What devices do you have? Model number is always useful info.

Does each have its own remote? Or are you using a single remote and taking it from room to room?

Give that background and describe the issue again.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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CB789
Level 7

Re: Roku remote won't go left or up on multiple Roku devices.

My Roku remote is having the same problem. Will not go up or left. Have replaced the batteries and resynced. Using the Roku remote app works but the remote does not. How do I fix this?

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Tredsaw12
Level 7

Re: Roku remote won't go left or up on multiple Roku devices.

Well, of course my previous post doesn't make sense because that's not what I originally posted. Someone apparently modified my post. I had this problem on only 2 devices. There is no fix so I just had to shell out more money to buy a new remote. That was and will be the last Roku device I ever buy. My other TV's use a Fire stick w/alexa voice remote...works great.

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