Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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VaughnK13
Level 7

Roku remote won’t control Insignia TV

I’ve tried numerous times but I can’t seem to get my Roku remote to control the power and volume of my Insignia TV. Every time I try, the music fails to stop playing and I get the message “Sorry, it seems this Insignia TV will not work with a Roku remote” which I find weird because the TV model is fairly new.

- Roku Model:  Roku Streaming Stick + (3810, 3811 series)

- Serial Number: YH003H883694

- Device ID: 213073883694

- Software OS/Version: 10.0.0 • build 4209-50

- Remote Model: RC490

- TV Brand: Insignia

- TV Model: NS-32D310NA21

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AvsGunnar
Community Streaming Expert

Re: Roku remote won’t control Insignia TV

@VaughnK13 

When I initially set up my Ultra's Voice Remote on my Magnovox, I had to lie to Roku after it failed to program and control the TV.  I answered that the music had stopped playing.  It then brought up another screen that allowed me to proceed and works just fine ever since.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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