Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wwmccullough
Level 7

Roku remote will not stop scrolling

Roku Express probably less than 2 weeks old. It scrolls uncontrollably without be even pressing a button. Anyone know what to do?

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Roku remote will not stop scrolling

What's the model shown under Settings->System->About?

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wwmccullough
Level 7

Re: Roku remote will not stop scrolling

Roku Express 3930x

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renojim
Community Streaming Expert

Re: Roku remote will not stop scrolling

The remote that comes with the 3930 is an IR remote, so it has to be pointed at the front of the Express (you probably already know that). I can think of a couple of possibilities - there's a stuck button on the remote or there's some kind of interference (like bright sunlight). You can use a digital camera like the one in your phone to check for stuck buttons. Point the remote at the camera and press a button and you should see a flash of light on the screen. If it's a continuous light or a constant flashing then a button is stuck. Try repositioning the Express if there's any bright light hitting it.

I saw this scrolling problem myself once, but I can't repeat it. As I recall, just moving myself and/or the Roku made it stop.

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