Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku remote up button problem


the up button is working as a home home button 

interestingly it works properly on the home page..

it is not possible to use the pad to type or search 

please help

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Level 20

Re: Roku remote up button problem

If the problem is located in the Roku itself, a restart may fix it.  If you have sufficient control via the remote you can restart via menu path starting at Roku home screen: Settings..System..System restart.

If you don't have sufficient remote control you can restart by unplugging from the power source then plugging back in after a few seconds.

If a restart doesn't fix it, the problem probably resides in the remote.  All I can think of there is to remove the batteries for a few seconds then put them back in.  If that doesn't get it, you probably will need to replace the remote.

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