Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Oconnor309
Level 7

Roku remote unpairing everyday

We have a Roku that has to be paired everytime we turn the tv on. This just started happening about a month ago but I am wondering if there is an issue with the remote. We have also had to change the batteries several times which is extremely unusual for any remote. 

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DBDukes
Community Streaming Expert

Re: Roku remote unpairing everyday

@Oconnor309 

Batteries need to be changed every so often. I change maybe twice a year. Maybe not that often, but it happens rarely enough that I don't keep up with it.

As for the losing of the pairing, that is indeed unusual. That can happen if the device is powered down for an extended period of time. Roku devices aren't designed to be powered down -- except the Roku 4, which was only sold from October 2015 - October 2016. Are you powering yours down? That is, disconnecting power from the device?

Oh, and what device do you have? Model number, and Roku software version, is always helpful. Settings > System > About

DBDukes
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Roku remote unpairing everyday

@Oconnor309, to add to what @DBDukes said, if yours is one that uses a USB power adapter make sure you're using the supplied power adapter and not the TV's USB port.

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SleepyKirito
Level 7

Roku Ultra Remote not pairing (pairing light stays on)

So uh basically my roku remote won't connect to my roku ultra
I've tried everything from support and it doesn't work
I try putting new batteries in the remote and then the pairing light stays on for 10 seconds then turns off

I don't know what else to do

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra Remote not pairing (pairing light stays on)

@SleepyKirito 

Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Pair a voice remote

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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