Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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taotoo
Level 7

Roku remote stopped working after firmware update

My remote stopped working on June 11th, 2021. There appears to have been a firmware update on the same day.

3500EU - Roku Stick

2MD67V016850

10.0.0 build 4209-09

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote stopped working after firmware update

Hello @taotoo

Thanks for the post.

We would recommend starting with the troubleshooting steps available in this Support article: How to resolve issues with your Roku® simple remote or Roku voice remote

If the issue persists after attempting the suggestion above, try installing a free extension cable. Your Roku Streaming Stick can be connected directly to an HDMI port on your TV – therefore, wireless interference from the HDMI connector may impact the performance of your remote.

Let us know how it goes!

All the best,
Kariza

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