Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Dolly1
Level 7

Roku remote ping by itself

I have a #premier+. The remote goes into Find mode by itself all the time. It was also turning the Roko on but I disabled  1 touch play in the settings menu. Now the remote turns itself on and pings in find mode. How do I get it to stop? I push a button and it turns off but a few minutes later it pings again. I took the batteries out overnight because it is driving me nuts 

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote ping by itself

@Dolly1

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dolly1
Level 7

Re: Roku remote ping by itself

Be.I even it or not I don’t see how to send a PM

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renojim
Community Streaming Expert

Re: Roku remote ping by itself

Click on his name then "View profile".  Somewhere on that page is the link to send a private message.  Make sure you're logged into the "community".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote ping by itself

@Dolly1

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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