Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dolly1
Level 7

Roku remote ping by itself

I have a #premier+. The remote goes into Find mode by itself all the time. It was also turning the Roko on but I disabled  1 touch play in the settings menu. Now the remote turns itself on and pings in find mode. How do I get it to stop? I push a button and it turns off but a few minutes later it pings again. I took the batteries out overnight because it is driving me nuts 

0 Kudos
4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote ping by itself

@Dolly1

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Dolly1
Level 7

Re: Roku remote ping by itself

Be.I even it or not I don’t see how to send a PM

0 Kudos
renojim
Level 21

Re: Roku remote ping by itself

Click on his name then "View profile".  Somewhere on that page is the link to send a private message.  Make sure you're logged into the "community".

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote ping by itself

@Dolly1

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
0 Kudos