Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jfleming215
Level 7

Roku remote pairing light?

Just purchased new roku streaming stick from best buy. The device, during setup, searches for remote but never finds it. I try to press the pair button, but everything says a light should light green, that never happens. I tried my own new batteries in case batteries were dead in box, no different.

What am I missing? 

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: Roku remote pairing light?

The color of the light isn't important, just that you press and hold the pairing key for 3 seconds and release, it is okay if the light goes out just let it communicate with roku don't touch a thing until you get a big DONE on screen. 

Edmund
Roku Community Streaming Expert

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Jfleming215
Level 7

Re: Roku remote pairing light?

Sure, there is no light, ever, and holding the button does nothing. 

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Tivoburkee
Community Streaming Expert

Re: Roku remote pairing light?

Its defective, take it back. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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