Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Newnew
Level 7

Roku remote not working no connection

My Roku over heated the other day and stopped working. Is there anyway to fix it or should I purchase a new one?

0 Kudos
1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote not working no connection

Hi @Newnew,

Thanks for reaching out to the Roku community!

What Roku model device are you using?

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.
For more information visit our Support page here: What should I do if the red light is on or I see a “Your ...
I'd recommend ordering a free HDMI extender at https://my.roku.com/HDMI and seeing if that resolved your issue.

In addition, have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Mary

0 Kudos