Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Helpmenowfudge
Level 8

Roku remote no longer controls tv

I have roku stick plus.  The remote used to control the TV volume, mute, and power. But all of a sudden it says "the current remote does not support TV control"

How can that be?  It was working fine before.  

I cannot control the TV volume, mute, voice control, and power on/ off

Does anyone have a fix?  And yes I already did a factory reset multiple times.  

Its a new TV.  Please don't ask about the specs.  

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DBDukes
Community Streaming Expert

Re: Roku remote no longer controls tv

@Helpmenowfudge 

Stop doing factory resets. That won't help.

What you want to do is configure the remote for the TV.

Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control

 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Helpmenowfudge
Level 8

Re: Roku remote no longer controls tv

That doesn't work.  I did that already 

Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control...............BUT it says

"the current remote does not support TV control"!!!

I've done a Google search.  Seems like tons of people are pissed about this. 

It worked fine a couple days ago. And then one day. It just stopped.  I already did update.  

Its not me.  Its roku that is messed up. Anyone else have an answer?

 

 

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Helpmenowfudge
Level 8

Re: Roku remote no longer controls tv

That doesn't work.  I did that already 

Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control...............BUT it says

"the current remote does not support TV control"!!!

I've done a Google search.  Seems like tons of people are pissed about this. 

It worked fine a couple days ago. And then one day. It just stopped.  I already did update.  

Its not me.  Its roku that is messed up. Anyone else have an answer?

 

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DBDukes
Community Streaming Expert

Re: Roku remote no longer controls tv

@Helpmenowfudge 

Sounds like the remote might be bad. If it's still under warranty, you can initiate a warranty return/replacement/repair here: https://support.roku.com/article/208757058

You can get another remote from Walmart, Best Buy, or other such if you want to go that route, or if it's out of warranty.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Helpmenowfudge
Level 8

Re: Roku remote no longer controls tv

Thanks for the reply. But....Nope. Its not the remote.  The remote is new.  New batteries.  Never dropped or abused.  

 

Matter of fact I've only used this remote about 5 times.  

It's not the remote.  Anyone else? 

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Tivoburkee
Community Streaming Expert

Re: Roku remote no longer controls tv

What is remotes model number? Look in the battery compartment for RC-?

Edmund
Roku Community Streaming Expert

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Basil
Level 12

Re: Roku remote no longer controls tv


@Helpmenowfudge wrote:

Thanks for the reply. But....Nope. Its not the remote.  The remote is new.  New batteries.  Never dropped or abused.  

 

Matter of fact I've only used this remote about 5 times.  

It's not the remote.  Anyone else? 


It sounds like the remote to me. You do realize a new device can go bad, right? That's why there are warranties.

It's either the remote or the stick that's bad. And you never said you got a new remote, or if you did, why. So the assumption is that you have the remote that came with the stick.

Keep in mind that there is one way to set up a remote for a TV, and that was provided, and you said you did that. If that doesn't work, the remote is bad or the stick is bad. Probably the remote. Possibly the stick. Either way, you were provided a link to do a warranty return.

Basil
Longtime Roku user
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Helpmenowfudge
Level 8

Re: Roku remote no longer controls tv

RC-EL1.

 

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makaiguy
Community Streaming Expert

Re: Roku remote no longer controls tv

Try this:

  • Settings/Remotes & devices/Remotes/Voice Remote (in use)/Forget remote/<Enter code shown, press OK)
  • This takes you back to "Remotes & devices". 
  • Remotes/Voice Remote (in use)/Set up remote for TV control/<Follow on screen instructions)
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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