We tried restarting the system as recommended for an update to see if it fixes the battery draining but ours hasn’t. Our batteries in the remote die within a week. This is way too expensive to keep. What can we do?? model RC506 serial x010006GFYLF model roku ultra 4800X
My remote is draining also. I’ve had this roku remote for three years… now all of a sudden in the past month, it has drained two sets of batteries already.. batteries aren’t cheap. Has there been any feedback on how to fix this?
I have the roku +/HD/4K/HDR model number 3810R. I've tried taking the batteries out.. the last ones lasted 3 days even with removing them occasionally. I’ll try the link and let you know but please let me know if there’s anything else I can do.
We also recommend performing a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
If you are still having any issues with your remote after following these steps, please provide the serial number or device id of your Roku device.
We look forward to hearing from you and assist you with your needs. Thank you!