Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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saljeapal
Level 7

Re: Roku remote draining batteries

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I too am having the exact same issue with the remote that came with the Roku stick I recently purchased.  I have purchased fresh batteries, and bought expensive vs. cheap batteries with no success.  My old remote is perfect - no voice features, or TV on/off, or volume buttons.  I was wondering if there is an issue with those features burning batteries.  I have stopped using it and would like to have it replaced.

beck2
Level 8

Re: Roku remote draining batteries

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I have been attempting for months to get this situation resolved with my remote.  Provided all information request several times to no avail.  No one from Roku has responded via email to me regarding this issue  I have done system restart, updates and all other fixes to no avail.   I would at this time think a replacement remote might resolve my problem.  I cannot count how many batteries I have gone through.  I have been removing batteries every single day and this doesn't work either.  Fixed income and bad back doesn't help me either to rectify this issue.  I don't want to be part of a thread of complaints any longer, I just want someone from Roku to take care of this .Model: 3800X Device ID fec6b13c-01a4-5bf5-b1f7-ff12f278400f

Sricheruk
Level 7

Re: Roku remote draining batteries

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Thanks for your response, my serial number (from the backside of the Roku box) is SN 6325AS160105. The remote associated with this box is draining battery once every 4 days. Please help.

Thanks

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mswra
Level 7

Re: Roku remote draining batteries

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I'm having the rapid battery drain problem with my remote

SN YF0078914124

Any help would be appreciated.

Thanks

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Chibineko
Level 7

Re: Roku remote draining batteries

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Dear @RokuKariza-D 

My Roku 3810RW Streaming Stick + keeps draining batteries in less than a day along with causing the Roku to freeze and randomly restart too. I have done all the suggestions in this thread and am still having the issues and it is powered through the wall plug instead the TV. Please help. 
Serial
YH0033985023

Device ID:
225083985023

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Sricheruk

Thanks for the post.

Please be aware that the Roku 3 (4230X) is an older device that is no longer under warranty. If you need a replacement remote for your Roku device, visit our Products page here: https://www.roku.com/products/accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@mswra @Chibineko

Thanks for the posts.

I have passed along the information to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi everyone,

If you are experiencing an issue with remote battery drain and have not already, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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greggdickson57
Level 7

Re: Roku remote draining batteries

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I have the same problem.                                                                                                              

How does one perform a factory reset?   

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sunshinelori
Level 9

Re: Roku remote draining batteries

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Thanks Danny

I HAVE A ROKU STREAMING STICK + 3810X 

SERIAL NUMBER YH008K969083 DEVICE ID 213018969083

LORI NATOLI (SUNSHINELORI)

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