Thanks for the posts.
If you're experiencing rapid battery drain on your remote, please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
We look forward to hearing from you soon.
All the best,
I am still experiencing this issue. My Roku device serial number is YH008D264747. Please send a replacement functional remote ASAP.
I wanted to post a problem on the community page.
While doing so, I noticed that you have promised a subscriber who has a similar problem to help. I thought I would share my device details with you. My Roku - SKU Roku Streaming Stick + (3810, 3811 series) #3810R.#SN:213111040553
The problem I face: My Roku streaming stick+ drains batteries on an average of 4 weeks every time. I have plugged it into my TV [ Samsung ]. I use DURACELL AAA.
Look forward to a solution.
Thanks for offering to pass this along to the proper team. Batteries draining way too fast.
TCL Model: 55US5800
Serial Number: YW009R256070
Software Version 10.0.0 - build 4209-22
Device ID: 549009256070
We're sorry to hear about the issue you're experiencing.
Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
You can contact TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.
All the best,
I am having the same problem over the last couple months and it seems to be getting worse, with the most recent set of new batteries lasting only 3-4 days.
Mine is a Roku streaming stick + model 3810RW.
Put brand new batteries and at 90%...
DEVIXE IA 9101X - Roku smart soundbar
Software ver: 10.0.0 build 4209-95
Remote is RC490
Performed system restarts frequently, no improvement.
I have done as asked, the sw version stayed at 10.0 so not sure what may have changed. New batteries on track to last 3 to 4 weeks which may be an improvement or may be better batteries but still nowhere near enough for a tiny tv remote.
Tried to raise a ticket on the support page, got error messages.
Ever since using remote the batteries drain within a few days so I've had to remove the batteries constantly or use my phone as a remote. Can you send me a new remote?