Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@sunshinelori

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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itsTony
Level 7

Re: Roku remote draining batteries

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Model 3941X Roku Express 4K+; Serial number X01600GWEA26; Device ID S07P514WEA26; Software Version 10.0.1 build 4180-CR. Purchased on 6/17/21 from Amazon. I'm having the same issues as everyone else where my remote is draining too fast.  I would say around 2 weeks it would drain to 0%.  I have the previous version of Roku and had no issues before like this. Please assist me with this, thank you.

mari0718
Level 7

Re: Roku remote draining batteries

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I'm having the same issue. I've updated firmware, plugged the stick into the wall, and still going through a set of batteries within 5 hours of usage. 

Stick SKU: 3800R

Remote Model: RC-AL7

I've got four Roku devices and this one (the newest one) is failing consistently.

SERIAL#CT3064461489

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Dalamarde
Level 7

Remote batteries are draining to fast.

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How do I contact support to fix remote?   I don't use the voice feature. And it only drains 1 of the 2 batteries. Every 2-3 weeks.

Richardukor
Level 8

Roku Premiere+ 3921RW Remote RC128 batteries draining within 1 week

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Have Roku Premiere+ 3921RW with RC128 IR remote. Recently have experienced annoying issues with the remote e.g. Roku not responding to key presses on remote, being very finicky re where the remote is pointed, volume control & on/off stopped working reliably, but most annoying is ridiculously short battery life. Removing and reinserting the batteries sometimes resolves the “no response” problems...

I do not use headphones with the remote and it stays on the end table when not in use. I have updated to the latest s/w and restarted the device.

Seen similar posts on the Community but no answers for my specific configuration.

Please help

Roku Premiere+ 3921RW
Serial # YH0090036551
s/w 10.5.0 build 4174-91
Voice Remote RC128
Firmware version 2.01.19.108
Battery level 74% (batteries new as of yesterday)

240jetjoc
Level 7

Re: Roku remote draining batteries

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I'm having the same issue. Remote Model: RC-AL7
SKU 3226000838
SN 215050827832
Model 3810X

The remote works for a few days and then the batteries are fully drained. Please help me get this issue resolved. I'm hoping you will send out a new remote that doesn't do this, otherwise I'm going to have to ditch this, and switch over to a Firestick.

rashidch
Level 7

Re: Roku Premiere+ 3921RW Remote RC128 batteries draining within 1 week

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I'm also facing exactly the same issue. Kindly update if you ever get any workaround. Have seen multiple similar posts but I think Roku doesn't want to resolve this issue for some mysterious reasons.

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rheainsc
Level 7

Re: Roku remote draining batteries

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i am also having this battery issue.  at this point, i'd be ahead financially to just ditch this device and buy something without this problem.  

i see that a roku rep tells people to send in their specific info but does anyone actually get a solution?  does roku send out new controllers?  

will someone from roku pleeeze respond.....what am i to do?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@itsTony @240jetjoc @Richardukor 

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you further


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mark26
Level 8

Re: Roku remote draining batteries

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Yes, I did as asked.  They were very good to me and sent me a new remote. Seems to solve the problem. Or at least my batteries more than a week. Good luck. I hope you get things worked out.