Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hello everyone,

Thanks for the posts. 

If you're experiencing rapid battery drain on your remote, please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Cchristensen18
Level 7

Re: Roku remote draining batteries

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Kariza,

I am still experiencing this issue. My Roku device serial number is YH008D264747. Please send a replacement functional remote ASAP.

Thanks,

Chase                                                                   

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VenkatP
Level 7

Re: Roku remote draining batteries

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Hi @RokuMary-F 

 I wanted to post a problem on the community page.

 While doing so, I noticed that you have promised a subscriber who has a similar problem to help. I thought I would share my device details with you. My Roku - SKU Roku Streaming Stick + (3810, 3811 series)  #3810R.#SN:213111040553

The problem I face: My Roku streaming stick+ drains batteries on an average of 4 weeks every time. I have plugged it into my TV [ Samsung ]. I use DURACELL AAA.

Look forward to a solution.

 

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JamesLiz1230
Level 7

Re: Roku remote draining batteries

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@RokuKariza-D 

Thanks for offering to pass this along to the proper team.     Batteries draining way too fast.  

TCL Model: 55US5800

Serial Number:  YW009R256070

Software Version  10.0.0 - build 4209-22

Device ID:  549009256070

Thank you

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Cchristensen18 @VenkatP

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your email as they'll be reaching you out from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@JamesLiz1230

We're sorry to hear about the issue you're experiencing.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

You can contact TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Clash8402
Level 7

Re: Roku remote draining batteries

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I am having the same problem over the last couple months and it seems to be getting worse, with the most recent set of new batteries lasting only 3-4 days. 

Mine is a Roku streaming stick + model 3810RW.

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Sook
Level 7

Re: Roku remote draining batteries

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Same problem.  

Put brand new batteries and at 90%...

DEVIXE IA 9101X - Roku smart soundbar

Sn: YL005S07456

Software ver: 10.0.0 build 4209-95

Remote is RC490

 

Performed system restarts frequently,  no improvement. 

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userfred
Level 8

Re: On my 4th set of remote batteries in a month.

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I have done as asked, the sw version stayed at 10.0 so not sure what may have changed. New batteries on track to last 3 to 4 weeks which may be an improvement or may be better batteries but still nowhere near enough for a tiny tv remote.

Tried to raise a ticket on the support page, got error messages.

sunshinelori
Level 9

Re: Roku remote draining batteries

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Ever since using remote the batteries drain within a few days so I've had to remove the batteries constantly or use my phone as a remote. Can you send me a new remote?

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