Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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HelloWorldUser
Level 7

Re: Roku remote draining batteries

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I have the same problem with my Roku Express 4K+ remote. Brand new Duracell batteries died within 7 days. New ones put in are already down to 20% after 3 days.

Roku Remote: Voice remote - Model RC609 Firmware rtn.4120

Roku: 3941X - Roku Express 4K+

Serial Number: X016002WPTLY  Software version 10.01 Build 4180- CR

Device ID S07P216WPTLY

Bought roku express less than 2 weeks ago.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hey @HelloWorldUser

Thanks for providing us your information.

I have passed them along to our Support team to assist you further. I'd recommend keeping an eye on your email since they'll be reaching you out from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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JamesLiz1230
Level 7

Re: Roku remote draining batteries

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How do I get this fixed?   My battery won’t last more than a few days. 

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MorphingSquid
Level 7

Re: Roku remote draining batteries

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Hi - I am having the same issue as everyone else with the three Roku sticks I have. Model an SN for two below, the other is in the basement so can give you when you follow up.

SN: 213049447483 Model: 3810X

SN; 2150CF296496 Model: 3810X

We have taken to pulling the batteries out when not in use - but this really is not a good solution - we forgot last night and they were at zero today.

I agree with everyone’s frustration, you have a great product but this irritating and costly issue persists - yet you don’t seem to care - there is no acknowledgment or explanation - you must have technical folks to have developed this system - what do they have to say about the cause of this issue? Why do you think replacement remotes will fix it?

thanks

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Beepbopboop71
Level 7

Re: Roku remote draining batteries

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Invest in Duracell and Engerizer stock since batteries die in 3 days with no usage and the unit is "off".

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bozlax
Level 8

Re: Roku remote draining batteries

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Good morning. I have a 3810 streaming stick, a Roku TV (TCL) and a Roku Soundbar. The Soundbar and 3810 are both definitely crushing batteries, I'm not 100% certain about the TV.

I know this is an issue, but can't seem to find a solution. Any help is appreciated.

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TW00000
Level 7

Re: Roku remote draining batteries

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This is happening to me also. What’s the fix?

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AWu
Level 7

Re: Roku remote draining batteries

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Dear @RokuKariza-D:

I am having the same issue with fast battery drain on the remote of our 3810X ROKU Streaming Stick+.

The serial number is YH009N352625. I am testing the proposed workaround by powering the stick from an outlet instead of a TV USB port starting today and will report my results in a few days here.

I actually have two ROKU Streaming Sticks and don't appear to have the same problem with the second one. I will also follow up with that unit's serial number so your engineers can compare.

Is there a possible issue based on what kind of TV the sticks are plugged in to? If that is a line you may be investigating, I will follow up with the TV's these are plugged in to.

Another possible thing I'll try is pair a different remote to the ROKU and see what happens. I haven't bothered yet because of the workarounds I'm currently doing below.

(1) have lots of rechargeable batteries. I have a pair always recharging next to the TV so I can swap out the batteries or

(2) I downloaded the ROKU app on my iPhone and use the app to control my ROKU.

NOTE: None of these are acceptable solutions at this time. I want the remote to work properly.

Thank you for your consideration.

AWu

UPDATE: 9/27/2021

Here is an update. I've checked my 2nd Roku Streaming Stick+ that doesn't have the remote battery drain issue. It is plugged into a TV and is powered by a USB on the TV. A noted difference is that this TV keeps the USB port powered even when the TV is turned "off." There are posts on here suggesting that an unpowered Roku stick may be part of the issue.

On the TV with the fast battery draining remote, after I plugged it directly into the outlet instead of the TV, its charge has held steady at 51% for the last 24 hours which is an improvement from before. It would drop 5-6% per day previously.

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Hook1169
Level 7

Re: Roku remote draining batteries

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Mode - 9101X

S/N - YL00E5073457

version 10.0.0 build 4209-95

batteries are dead in a week. I don’t understand why the issue keeps getting forwarded to support for all of these. It is an obvious issue with many users experiencing it. Can’t the fox be posted or state that there isn’t one without this extra effort?

 

very frustrating 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Hook1169, @MorphingSquid, @AWu

Please accept our apologies for the inconvenience this has caused.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

 

 

Kariza D.
Roku Forum Moderator
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