Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cnl5031
Level 7

Re: Roku remote draining batteries

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Hi Kariza, 

 

Here is that information:

Device: 3800RW

Serial: YF00DL321359

Software: 10.0.0 build 4209-55

Device ID: CU393D321359

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Cnl5031

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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CloudNinja21
Level 7

Re: Roku remote draining batteries

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Hello I am having the same issue with my remote draining batteries. 

Model 3810X - roku streaming stick +

Serial YH002T082855

Software Version 10.0.0 - build 4209-50

Device ID - 215012082855

 

@RokuKariza-D 

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JimKNY
Level 7

Re: Roku remote draining batteries

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Changing remote batteries almost every week, 3 other remotes are good for 4-6 months.

System Info 3810X Steaming Stick + powered by HDMI port
S/N YH0071711365 Device ID 215047711365 S/W 10.0.0 bulid 4209-50

Voice Remote RC490 F/W 2.01.19.100

Please provide a solution to this problem.

 

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lsteinb9
Level 7

Re: Roku remote draining batteries

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Changing remote batteries every 3 days...

Model: 9101X- Roku Smart Soundbar

Serial: YL00GV856494

ID: R6607G856494

 

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Cchristensen18
Level 7

Re: Roku remote draining batteries

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@glencove

the factory reset fixed the issue?

 

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geonik09
Level 7

Re: Roku remote draining batteries

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We are also having to replace batteries weekly. Model#3810rw. Serial#yh002e538350.

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xrivera69
Level 7

Re: Roku remote draining batteries

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i have a roku sound bar and the control drain batteries very fast and now this is bad the cost of batteries.

 

need a fast solution

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msmith1270
Level 7

Re: Roku remote draining batteries

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I'm having the same issue with the remote draining the batteries in about a week.  I switched to powering my Roku device through a wall outlet but it made no difference.  The remote is still draining the batteries.

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Mark26
Level 8

Re: Roku remote draining batteries

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Same issue. The remote downstairs for my other Roku has never had its batteries changed yet the one upstairs I’ve changed out it doesn’t times already. I saw the message to PM Danny, I have no idea how to do that. Please help. Thanks

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