Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Schubee329
Level 7

Re: Roku remote draining batteries

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Hi! I’m having the same problem. Remote is draining batteries. Not sure if I’m responding in the right place. I’m hoping someone can help!😩

Davidasmith33
Level 7

Re: Roku remote draining batteries

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Mary my remote drains batteries too. Help!!

glencove
Level 9

Re: Roku remote draining batteries

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My Roku model  3810-x,  serial number YH00DC05856, Device ID 2130CD0500856.

Without using the remote, the batteries die within 2 weeks.

Mark L.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi,

Thank you for letting us know about the remote battery drain issue you are experiencing with Streaming Sticks+ (3810). Our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.

In the meantime, if you are powering your Streaming Stick through the USB port on your TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Baconbobblebody
Level 7

Re: Roku remote draining batteries

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Danny I am having the same issues with battery replacement in my remotes after 4 days. I have tried powering via usb on my tv and the plug in adapter supplied in the kit and I have the same battery draining issues. I tried taking out the batteries between uses and that gives me an extra day of usage. 

I have the Roku+ Device and TV Remote

needremotehelp
Level 7

Re: Roku remote draining batteries

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needremotehelp
Level 7

Re: Roku remote draining batteries

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My Roku Streaming Stick + remote battery is drained every time I use it. When I turn on my Roku the batteries in the remote are dead. I'll pop in fresh batteries, use it once, and then on the next use the batteries are dead again. I use the Roku stick with a projector. When I'm using it I have it plugged into the wall, but at other times I have the projector and Roku stick stowed away. Leaving the Roku stick plugged in 24/7 is not an option. Please tell me you have other solutions in the works to fix the battery drain problem. Thank you.

Dead-batteries
Level 7

Re: Roku remote draining batteries

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So what’s the fix for this problem?
Mine does the same thing, plan on returning it and buying a Amazon fire stick if they won’t post a fix to the problem 

glencove
Level 9

Re: Roku remote draining batteries

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No thanks to ROKU, since there is no tech support, I did a factory reset and everything is OK now.

LaurieO
Level 7

Re: Roku remote draining batteries

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I am having the same problem with the remote draining the batteries. We have model 3810RW. We’ve used the device 10 hours and been through 3 pairs of batteries already.