Thank you for letting us know about the remote battery drain issue you are experiencing with Streaming Sticks+ (3810). Our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.
In the meantime, if you are powering your Streaming Stick through the USB port on your TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.
Thanks for the posts.
As stated previously in this thread, if you are experiencing an issue with remote battery drain, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
We appreciate your contact.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll see what I can do to further assist from there.
We've purchased a total of 4 remotes for Roku and 2 of them are draining the batteries almost every few days. I've tried to mail this back to Roku and it was returned to me. Please advise how I can remedy this situation or get them replaced.
We have 7 Roku's so I'm hoping you have the correct serial #'s. Please reach out if anything else is needed.
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Thanks for the post.
Send me a private message here with your email address, Roku device's serial number, and the description of the issue you are running into, and I'll escalate with our support team so they can investigate further.
My daughter has a new roku streaming device and her remote dies every 2 weeks. We've gone through so many batteries. Why is this happening? How can it be fixed? Instead of replacing the batteries, this time she downloaded the app and is using that as her remote. It's pretty annoying though.
I am having the same issue. I bought it day after Christmas and batteries died last week and they’re now dead again, I put brand new batteries in.