Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku remote down arrow

I can't get to settings either. It will not down down from home position. I want to set up a PBS Passport account but my Roku will not let me go down. I need to speak to a person

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Roku Employee
Roku Employee

Re: Roku remote down arrow


Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you made sure that your other directionals buttons aren't stuck or lodged?

With more information we will able to assist you further.


Danny R.
Roku Forum Moderator
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