Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku remote down arrow

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I am trying to set up a new Roku express. Every button on the remote works except the down arrow. I am now unable to connect to the wireless network to try and use the mobile remote. I can manage to put in wireless password using * button to go to the bottom of keypad, but cannot scroll down to get to connect. I have been trying to get with Roku technical help, wait time seems to be getting longer as I hold, rather than shorter. Is there anything I am missing besides getting a replacement remote?

thank you

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Roku Employee
Roku Employee

Re: Roku remote down arrow

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@cybrarian1981 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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28 Replies
Level 20

Re: Roku remote down arrow

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If the key is broken, it's broken. You will need a another remote, it doesn't have to be true roku remote, the express accepts IR commands so cheap universal remote from target, a drug store, dollar store will probably have roku code nowadays. Do you have Comcast or Charter cable remote? Some have roku codes in them, 2371 or 202371. Can you check the remote, while looking through a cellphone camera press the down key see if you see a flash like other keys, that would prove its the remote and not roku.

Edmund
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Roku Employee
Roku Employee

Re: Roku remote down arrow

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@Kmcwrc2012 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku remote down arrow

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I have a similar situation

Please help me

Thanks

nattamai

[personal information removed]

YJ003J082130

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Roku Employee
Roku Employee

Re: Roku remote down arrow

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@nattamai

Thanks for the inquiry.

I have followed up in a private message and will assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku remote down arrow

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I am having the same issue - down arrow not working on Roku Ultra remote.  

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Roku Employee
Roku Employee

Re: Roku remote down arrow

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@zashour 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku remote down arrow

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I just bought totally new Roku stick+ and down arrow key doesn't work and having same problems as others had it in past. Very annoying

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Level 7

Re: Roku remote down arrow

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I am setting up a brand new Roku streaming stick + at my mom's house, same issue, down arrow does not work on the remote

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Roku Employee
Roku Employee

Re: Roku remote down arrow

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@AKJ @Ahpotter 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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