I purchased a Roku Streaming Stick + from the Roku store on Jan 8, 2021 - 8 months ago. Today, the remote stopped working. I replaced the batteries, I tried holding down the reset button, but nothing makes it work.
Its my understanding that I have a 1-year warranty. How do I go about exchanging this?
You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
We do apologize for the inconvenience this has caused you.
Upon checking, were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.