Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RalphSlate
Level 7

Roku remote does not work after 8 months

I purchased a Roku Streaming Stick + from the Roku store on Jan 8, 2021 - 8 months ago. Today, the remote stopped working. I replaced the batteries, I tried holding down the reset button, but nothing makes it work. 

Its my understanding that I have a 1-year warranty. How do I go about exchanging this?

 

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5 REPLIES 5\
RalphSlate
Level 7

Re: Roku remote does not work after 8 months

P.S. Serial Number is 2250A8739501. Model 3810X.

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StreamerUser
Level 20

Re: Roku remote does not work after 8 months

You need to start the warranty process - just follow the menu tree:

https://support.roku.com/contactus

Step by Step instructions:   https://support.roku.com/article/208757058

 

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makaiguy
Community Streaming Expert

Re: Roku remote does not work after 8 months


@RalphSlate wrote:

Today, the remote stopped working.


Perhaps your remote just needs to be re-paired to the Roku.

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RalphSlate
Level 7

Re: Roku remote does not work after 8 months

No, unfortunately when I press and hold the pairing button, there is no flashing green light. I replaced the batteries, and also put them in correctly (in this case, both + terminals facing upward).

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote does not work after 8 months

Hi @RalphSlate

We do apologize for the inconvenience this has caused you.

Upon checking, were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your time and understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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