Remotes & Accessories

[RalphSlate]

I purchased a Roku Streaming Stick + from the Roku store on Jan 8, 2021 - 8 months ago. Today, the remote stopped working. I replaced the batteries, I tried holding down the reset button, but nothing makes it work. 

Its my understanding that I have a 1-year warranty. How do I go about exchanging this?

[RalphSlate]

P.S. Serial Number is 2250A8739501. Model 3810X.

[StreamerUser]

You need to start the warranty process - just follow the menu tree:

https://support.roku.com/contactus

Step by Step instructions:   https://support.roku.com/article/208757058

[makaiguy]

---

@RalphSlate wrote:

Today, the remote stopped working.

---

Perhaps your remote just needs to be re-paired to the Roku.

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button. 

[RalphSlate]

No, unfortunately when I press and hold the pairing button, there is no flashing green light. I replaced the batteries, and also put them in correctly (in this case, both + terminals facing upward).

[RokuKariza-D]

Hi @RalphSlate

We do apologize for the inconvenience this has caused you.

Upon checking, were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your time and understanding.

All the best,
Kariza