Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

Re: Roku remote constantly stops working, even with fresh batteries

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The new Roku remotes are just plain junk. Like everyone else my remote also just stops working on a regular bases. The remote also changes to the preset Vudu channel randomly. I asked support about these problems and was told as far as the preset channels Roku has no control over what gets put on the remote. Its up to the retailer what makes up the remote. I went with Roku to "cut the cable" and now Roku has become push TV pushing the presets on you. At least with cable I got to choose what I paid.

Level 7

Re: Roku remote constantly stops working, even with fresh batteries

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I have had similar issues with my Roku remote as well.  I have a 4K stick about 1-2 months.  The remote works when I reset but I am constantly having to reset for it to work.  Is there something I’m missing here.   Please notify me with how to fix.  

Roku Employee
Roku Employee

Re: Roku remote constantly stops working, even with fresh batteries

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@pjhino311 

Thanks for the post.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did you start see this issue occur?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: Roku remote constantly stops working, even with fresh batteries

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These solutions have not worked for me. How did this product make out to the stores? Don't get me wrong. I like the product but I have never had issues with a simple remote control like this. Even in the 80's. It works is I stand right in front o the TV. Then it stops working.

Level 7

Re: Roku remote constantly stops working, even with fresh batteries

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I have the same exact problem. It works when you put new batteries in the remote then when I don't touch the remote for a couple of hours it doesn't work again. 

Roku Employee
Roku Employee

Re: Roku remote constantly stops working, even with fresh batteries

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@Denise2215 

Thanks for the post.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-when did you start see this issue occur?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 8

Re: Roku remote constantly stops working, even with fresh batteries

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Hi my Roku remote as a solid green light on it I tried every battery known to man I used it a couple weeks ago and it was fine and I've synced it a couple times and had no problem syncing but now the remote will not sync and it has a solid green light every time I put the batteries in I have done every troubleshooting solution that this sight has posted  and still have the same issue what do I do? @RokuDanny-R 

Level 8

Re: Roku remote constantly stops working, even with fresh batteries

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16047740823105496136575236199189.jpg

I am not able to get into settings I turn on the Roku and it goes to that screen and then that's it I'm not able to do anything else the model number is 4200x FCC ID is tc2- r1004 IC number 595 9a-r1004 serial number is 1gh335040732

0 Kudos
Level 7

Re: Roku remote constantly stops working, even with fresh batteries

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The roku remote do suck and customer service does as well. 

Level 8

Re: Roku remote constantly stops working, even with fresh batteries

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So in other words I'm screwed I have to buy a new remote or something and I'll just go back to fire stick if that's the case Amazon always helps you