Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Terry18
Level 7

Roku remote arrows not working correctly

When we try to change the caption setting in Hulu, the left/right arrows kick us back to the Home Screen.  This happens both with the asterisk button access or the menu at the bottom of the screen.  Have tried resetting and re-pairing the remote and nothing has fixed the problem.  It’s happening with both of our remotes.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote arrows not working correctly

@Terry18 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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