Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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david60504
Level 7

Roku remote Headphones stopped working after update?

My headphones plugged into the Roku remote stopped working, meaning after plugging into the remote sound continues to come through the TV but not the headphones.  I have tried:1) several sets of new batteries; 2) several different headsets; 3) rebooting/repairing of remote; 4) setting Audio>Audio Mode='Stereo' and Audio>HDMI='PCM-Stereo < suggestion from another post.

The curious items:

1) This has taken place on Both of my Roku boxes and remotes on two different TVs

2) They stopped working after a Roku software update on 11/7/2019

Specs: Roku box = 2720X

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3 Replies
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wills2720
Level 9

Re: Roku remote Headphones stopped working after update?

My 2720x updated on 11/8/19, and also lost audio on the remote headphone jack.  An earlier update effectively disabled the volume control on the remote. 

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Akira74
Level 7

Re: Roku remote Headphones stopped working after update?

I too have the same problem.  First for six months I couldn’t adjust the volume on the headphones.  Then after last update the headphones completely stopped working. When you plug in headphones the volume graphic pops up on screen so I know it’s not a problem with remote/batteries.  Replaced headphones with 4 different sets so it’s not that.  It’s definitely a firmware issue. The roku box detects the headphones but does not switch the audio to the headphones.  Same volume is stuck on 27 or 28.  I can adjust up and down on the two buttons so it is not a rocker switch issue.  Please fix this.  

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FrankX
Level 7

Re: Roku remote Headphones stopped working after update?

Me too. Headphones with jack all of a sudden stopped working. Tried everything...different headphones...reset roku...re-paired...etc, etc.   What's up? Need help.: smiley frustrated:

 

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