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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Kielt
Level 8
‎08-18-2020 11:17 AM

Roku refusing to send my device back after 3 months

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@RokuDanny-R 

another week passes

still no contact from anyone at roku or no sign of my device back

its been well over 3 months, how long do I have to wait exactly?

can you please find out what’s going off? Why is everybody ignoring me? Why am I being refused my device back?

how do I contact somebody regarding this? Do you have a contact for somebody in a position to actually help me

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RokuDanny-R
Roku Employee
Roku Employee
‎08-18-2020 12:33 PM

Re: Roku refusing to send my device back after 3 months

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@Kielt 

I have already responded to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎08-18-2020 12:33 PM

Re: Roku refusing to send my device back after 3 months

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@Kielt 

I have already responded to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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CAA
Level 8
‎08-18-2020 12:48 PM

Re: Roku refusing to send my device back after 3 months

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Why would you have to send it to them? I would like to have my $80 back for the device.

If I had known I was paying extra for such a crummy remote I would not have done it. I usually only do business with someone who stands behind their product.

Very disappointing!

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