Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku “not connected”, remote not working

My roku was disconnected on accident. When I reconnected it the battery wasn’t working. I tried to re-pair it but the green light keeps flashing and no pairing is happening. The roku screen itself says “not connected” although my internet hasn’t changed. I tried unplugging router, unplugging roku and taking batteries out of remote before attempting to re-pair but nothing Is working. Can anyone help?

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6 Replies
Level 21

Re: Roku “not connected”, remote not working

What model Roku? When you say not connected, you are referring to the network connection? 

I believe to activate the pairing with a WiFi Direct remote, it has to be done within a certain length of time after booting the Roku. Not saying that as a fact, but I think it has to be initiated within 30 seconds or so of booting the Roku up.

If the Roku has a network connection, you could use the Roku app on a phone or tablet, and initiate the remote pairing from the Settings/Remote menu. But that won't work without a working network connection for the Roku.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku “not connected”, remote not working

“Roku streaming stick plus”. On the Home Screen of roku in the top right corner it says “not connected”. I assume that means internet isn’t connected. I tried the app and it can’t find a device so I assume it’s because device isn’t connected to internet? I pushed the pairing button within five seconds of reconnecting the roku but the light just keeps flashing Smiley Sad

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Level 21

Re: Roku “not connected”, remote not working


@Resi4u wrote:

“Roku streaming stick plus”. On the Home Screen of roku in the top right corner it says “not connected”. I assume that means internet isn’t connected. I tried the app and it can’t find a device so I assume it’s because device isn’t connected to internet? I pushed the pairing button within five seconds of reconnecting the roku but the light just keeps flashing Smiley Sad


Thank you. Yes, that means no network connection so no ability to use the app. I'm now at a loss for why it's not connecting. @RokuDanny-R will likely have some additional trouble-shooting tips to try. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku “not connected”, remote not working

Thanks! In the meantime I did a hard reset of the ROKU but am now stuck in pairing mode. Remote won’t pair so I can’t set up ROKU. 

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Roku Employee
Roku Employee

Re: Roku “not connected”, remote not working

@Resi4u 

Thanks for the posts.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

I have a Roku 4 that I am not able to connect to any or my 3 remotes

I have a Roku 4 i am nor able to connnec to any remote   

I brought it to another TV where another SECOND Roku is currently working and switched them out    This one that works is a different  modelI was able to connect  this.

Both of these accept a WIRED connection.  With the second one - I connected wired WIRED connection then updated the wireless connection  (I recently installed a new   router)   And connected it to a remote.

But the first roku is stuck on the main ROKU screen playing the hynoptic music.  No remote will work with it.  and the roku app on my Android cell phone doesn't see it.  

HAS this first one died?  Lights on still on the roku.

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