Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Johnnabramlett
Level 7

Roku not connected and my remote won’t work

I have the roku streaming stick and all of the sudden my roku says not connected. When I tried to go thru the steps of reconnecting it my remote won’t work either. I’ve tried all the troubleshooting but nothing seems to be working. 

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atc98092
Level 21

Re: Roku not connected and my remote won’t work

Which model of Stick do you have? If it's the purple Stick (3500), replacement remotes are no longer available. Sometimes they can be found on eBay, but proceed with caution because the seller may not be describing the remote accurately. If they say it works on all Roku Sticks, they are wrong, as the 3500 remote does not work on newer models, and vice versa. It also might cost as much or more than a new Roku for an old, used remote.

And if you do have the purple Stick, note that it's now 7 years old, and many of the newest channels won't work on it. So unless you have a much newer Stick, it might just be time to replace it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.