Hi my second new Roku box arrived today and I’m having the same issue with the previous box controls where without touch the remote it acts as if button are being pressed erratically and I can not control the device at all, I have went trough all troubleshooting tips with no success how can I resolve this?
This sounds IR interference from another source in the room, do you have IR repeater set up to control your components from another room? Check the other remotes in the room is one in a cushion or with a book on top of it?