Hi my second new Roku box arrived today and I’m having the same issue with the previous box controls where without touch the remote it acts as if button are being pressed erratically and I can not control the device at all, I have went trough all troubleshooting tips with no success how can I resolve this?
This sounds IR interference from another source in the room, do you have IR repeater set up to control your components from another room? Check the other remotes in the room is one in a cushion or with a book on top of it?
It is not unknown for fluorescent lighting to sometimes cause interference with IR control. Once I had a VCR on which I had to tape a cardboard tube around the IR sensor so that it could only "see" signals from the front.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T