Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rapp16
Level 7

Roku can’t connect to internet. Controller issue

My roku lost internet connection. When I restart the roku the controller says pairing and works until I get the Choose your network screen. For some reason everything on the controller stops working at this moment except for the volume and power buttons.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku can’t connect to internet. Controller issue

@Rapp16 

Thanks for the post.

If you are having issues pairing your remote, we would recommend taking a look at the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rapp16
Level 7

Re: Roku can’t connect to internet. Controller issue

The remote works when the roku restarts but stops working when I get to search for network on the roku. Have a feeling it has something to do with this.

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rleliason
Level 7

Re: Roku can’t connect to internet. Controller issue

I need to re-establish roku connection, how can I start over & do a new setup?

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renojim
Level 21

Re: Roku can’t connect to internet. Controller issue

@rleliason, you need to give more information as to what you're trying to do.  If you're just trying to connect to a new network you do that from Settings->Network->Set up connection.

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