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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rapp16
Level 7
‎06-28-2020 04:32 PM

Roku can’t connect to internet. Controller issue

My roku lost internet connection. When I restart the roku the controller says pairing and works until I get the Choose your network screen. For some reason everything on the controller stops working at this moment except for the volume and power buttons.

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RokuDanny-R
Roku Employee
Roku Employee
‎06-30-2020 03:10 PM

Re: Roku can’t connect to internet. Controller issue

@Rapp16 

Thanks for the post.

If you are having issues pairing your remote, we would recommend taking a look at the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rapp16
Level 7
‎06-30-2020 04:23 PM

Re: Roku can’t connect to internet. Controller issue

The remote works when the roku restarts but stops working when I get to search for network on the roku. Have a feeling it has something to do with this.

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