Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Plshelp
Level 7

Roku box won't stop scrolling

Tried unplugging, reset, on/off, factory reset, changing batteries, checking other remotes, trying other remotes, now just trying a different roku from around the house. Also tried looking for a solution on here and online and either couldn't find one or didn't help.

0 Kudos
5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: Roku box won't stop scrolling

Did you try moving the roku to a different room and trying it on a different tv? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Plshelp
Level 7

Re: Roku box won't stop scrolling

Well, we were going to try that, but thought to try a different box first. It booted up like normal and was not having the same issue. But it won't load anything. Just keeps spinning. Are all Rokus having issues?

0 Kudos
Plshelp
Level 7

Re: Roku box won't stop scrolling

Ok, so now the other box is finally working fine, I decided to try the first one and it is working again. Idk. It is so weird. Well, thanks for the advice. I'll post again if it goes crazy once more.

0 Kudos
Plshelp
Level 7

Re: Roku box won't stop scrolling

Hmmm... It worked for a bit, but now just back to scrolling. So I tried a few fixes again and nothing. Went back to the other box that was working and now it is scrolling...

0 Kudos
makaiguy
Community Streaming Expert

Re: Roku box won't stop scrolling

When asking for help it is ALWAYS a good idea to include your Roku model and model number.

For troubleshooting purposes, try taking the batteries out of your remote.  Does it still scroll?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos