Remotes & Accessories

[Sandysan4]

I think there is something wrong with my remote. When I pick it up to make a selection, the choices of home, my feed, settings etc, keep scrolling.  Also when I was on Pandora it would not advance to the next song, itplayed the same song over and over.  Help!

[RokuTannerD]

Hi there, 

Thanks for the note. It sounds like your remote may have become damaged, or has a stuck button. I'd recommend trying to clean out the remote buttons with air to see if this helps resolve the issue. 

If that isn't clearing up the issue and your device is still under warranty, can can get you in touch with our support team to see what other options we can provide. If your device is no longer under warranty, you can either try using the free Roku mobile app to control your device, or purchase a new accessory remote from our Accessories store. 

Thanks,

Tanner

[Tivoburkee]

First I'd try in unplugging the power from roku, if that doesn't fix, and if this is IR remote, look for other remotes in the room, under cushion or book. It sounds like IR interference.