Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LouisS
Level 7

Roku Voice Remote Pro Does Not Turn TV off when using voice

I have a non Smart TV and I am using a Roku Premiere (3920 series) .  I bought the new Voice Remote Pro.  The Remote itself does turn off the TV using the button but when you use the Voice "Hey Roku Turn off the TV", it shows "Turning Off" and then goes to the home screen instead of turning the TV off

0 Kudos
5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Voice Remote Pro Does Not Turn TV off when using voice

@LouisS

Thanks for post.

This may be related to CEC control on your TV. We would recommend taking a look at the information provided by our Support page here: How do I enable HDMI-CEC and ARC on my TV?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
heybink
Level 7

Re: Roku Voice Remote Pro Does Not Turn TV off when using voice

I have the same problem. When I say "turn off the tv" using the voice button on my Roku remote, in the Roku app, or my Google Assistant it shows "Powering off..." in the upper right of my tv screen, but does not actually turn off.

Mine is definitely not a CEC issue because both the Roku (and thus the tv) were turned on by the Google Assistant in the first place.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Voice Remote Pro Does Not Turn TV off when using voice

@heybink

Thanks for the post.

Have you already set up your Voice Remote Pro to control the TV power and volume control? 

For more information about setting up your remote to control your TV, visit our Support page here: How do I set up my Roku® enhanced remote to control my TV?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
heybink
Level 7

Re: Roku Voice Remote Pro Does Not Turn TV off when using voice

Yes, the remote works fine when I physically push the buttons on it to turn things on/off.

The voice control does not work to turn even the Roku stick off. Like I said before, it says "Powering off" in the upper right of the screen but nothing happens after that disappears.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Roku Voice Remote Pro Does Not Turn TV off when using voice

The Voice commands will not control outboard devices like non-roku tv's. If it were a Roku tv then the power would go off, but it doesn't keep track of what roku model is receiving the voice commands, your stand alone roku connected to a non-roku tv falls on deaf ears. Meaning its ignored by your brand of tv. Sorry. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos