Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Ignandez
Level 7

Roku Voice Controk Streaming Stick is not working

My Roku Voice Control (model RC399) of the Streaming Stick (3180X) stop working yesterday. I tried all the recommended actions without result. Not even the lights of the remote control are working (specially after resetting it). I’m using the Stick with my phone but I want to know if there is any solution (besides buying a new control...) thanks Josè 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Voice Controk Streaming Stick is not working

@Ignandez

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing? What specific troubleshooting steps have you already tried to resolve the issue?

In addition, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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