I have a 4662R Roku Ultra LT, about six months old. It is running software version 9.3.0, build 4170-46. It recognizes the remote, but the only button that works on the remote is the home button. Every time i reboot the Roku after unplugging it, then putting the batteries back in the remote, the Roku shows the batteries are 100% (tried multiple sets), and a pop up on the screen says updating the firmware on your remote... it does this a while, that pop up goes away, and only the home button on the remote works. Every time I pull a battery and put it back in, it does the same thing. Tried the pairing button, every trouble shooter i could find on this forum, searched for same issue on this forum, but nothing. Is this just a issue that can’t be resolved other than a warranty repair/replace?
Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
My remote has exactly the same issue. I tried the same steps of replacing batteries. Letting it complete but no use. I cannot use any other Roku remote till I remove the batteries from this faulty remote. It was working fine all these years but problem started only in the last few weeks back. Thanks