Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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cfauteux
Level 7

Roku Ultra remote says it’s not Able to control TV

Got the latest Roku Ultra and all the reviews and news about it say it’s able to control my TV volume.
It has the voice search and volume controls on the side.
When I go to remote setup and TV control it says “the current remote does not support TV control”.
What’s going on here? Just bought the Roku Ultra a week ago.

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7 Replies
jeffrok
Level 11

Re: Roku Ultra remote says it’s not Able to control TV

Did you buy the current model or last year's Ultra? What's the model # (in settings)?

https://www.google.com/amp/s/www.cordcu ... oxing/amp/
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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cfauteux
Level 7

Re: Roku Ultra remote says it’s not Able to control TV

Model: 4604X-ROKU ULTRA
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jeffrok
Level 11

Re: Roku Ultra remote says it’s not Able to control TV

I think you meant 4640, and if you refer to this page:
https://en.m.wikipedia.org/wiki/Roku

The 4640 is the 2016 model, which does not have TV volume control in its remote. You want to return that model and make sure to buy the 4660 model, made in 2017.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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cfauteux
Level 7

Re: Roku Ultra remote says it’s not Able to control TV

You’re right. On the box it says SKU#: 4640CA

I’m repacking it and headed back to Best Buy. Thanks.
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atc98092
Level 13

Re: Roku Ultra remote says it’s not Able to control TV

"jeffrok" wrote:
I think you meant 4640, and if you refer to this page:
https://en.m.wikipedia.org/wiki/Roku

The 4640 is the 2016 model, which does not have TV volume control in its remote. You want to return that model and make sure to buy the 4660 model, made in 2017.

My 4640 (and all others as well) has a volume control. What it doesn't do that the new ones do is support IR control of the volume. Mine works perfectly with CEC enabled. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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cfauteux
Level 7

Re: Roku Ultra remote says it’s not Able to control TV

So I went back to Best Buy to exchange and all they have are the 2016 models. They even checked other stores (Montreal area, Canada) perhaps its that the newest models aren't in Canada yet? I found one on Amazon, thinking of ordering it, then shoving the old model in the box and returning it to Best Buy so I can have that new remote...so much work lol....
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jeffrok
Level 11

Re: Roku Ultra remote says it’s not Able to control TV

You might want to try Dan's advice and try controlling your TV volume via CEC, they your remote.. if your TV is newer, it should be compatible.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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