Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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dnpremnath
Level 7

Roku Ultra remote issues

There are couple of issues that started to happen with the Roku remote in recent weeks. 

1. The remote starts making high-pitched noice. A message comes up on screen to press any button to stop the noice. It stops. BUt then it might happen after a short break. 

2. The input (channel) changes by itself. I have Cable on HDMI channel 1 and Roku Ultra on HDMI 2. It goes from 1 to 2 by itself, It does not go the other way (from 2 to 1). 

I unplug the Roku stick when I am watching the cable. 

The serial number of my Roku Ultra stick is X01000LFSFK4

Thanks for any help you can provide.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote issues

Hey @dnpremnath

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

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