Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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dberman
Level 7

Roku Ultra remote drains batteries within 2 weeks like clockwork!

My Roku Ultra remote drains batteries incredibly fast I have to keep replacing them. I never use headphones, I don't play games on it or use it for anything other than clicking menus. What can I do to fix this? 

 

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Hello @dberman

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dberman
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Hi, 

Model: 4660X Roku Ultra

Serial Number: YJ009S481620

 

Thank you

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

@dberman

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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