Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote draining battery in 2 days

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@jopmpd 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jopmpd
Level 7

Re: Roku Ultra remote draining battery in 2 days

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Danny, did you get my email with my serial number and infor on my roku eating batteries . ? Replied to the email you sent to me.  John Perry

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jopmpd
Level 7

Re: Roku Ultra remote draining battery in 2 days

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i figured it out,, you have to go to the top right,, look for the mail envelope,,click onto that,, in body of mail open til it says personal mssg,, use that,, in to who,, put dans name,, ROKUDANNY-R ,, it will show his link and put that in,, then type into body of message and send at bottom. I figure you will have to get back here to check your inbox to check mssgs from him to you,, good luck,, john 

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swiatek
Level 7

Re: Roku Ultra remote draining battery in 2 days

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batteries draining within 3-4 days. model 3810x SN #Yhoo8k372852

[personal information removed]

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atc98092
Level 21

Re: Roku Ultra remote draining battery in 2 days

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@swiatek wrote:

batteries draining within 3-4 days. model 3810x SN #Yhoo8k372852

{removed}


PLEASE, DO NOT post your personal email address in a public forum. Extremely dangerous, as scammers search for known addresses of active users. Edit your post (click the 3 vertical dots next to your post and select Edit Reply) and remove that information. Send it via Private Message to @RokuDanny-R 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote draining battery in 2 days

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@swiatek 

Thanks for the post.

For future reference, when providing personal information, please send that information in a private message (PM) as we highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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faufiero
Level 7

Re: Roku Ultra remote draining battery in 2 days

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I was happy when I posted my remote and batterys problem. They responded quickly. Im old and dont know much about all this, Told I was getting a newone. Been two weeks. Oh well

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neuronweb
Level 7

Re: Roku Ultra remote draining battery in 2 days

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I am having the same problem....I change batteries weekly.....from what I see....it seems like there is a systemic problem......Customer service chat does not work and there is no way to email customer service.....I have been with ROKU since the beginning and thinking about buying a Roku TV.....but the customer service must have been eliminated/reduced.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote draining battery in 2 days

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@neuronweb

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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neuronweb
Level 7

Re: Roku Ultra remote draining battery in 2 days

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I put new batteries in the remote....and the Roku display shows that the batteries are drained with a red bar in a couple days then the red bar goes away and the remote does not work until I put in new batteries.

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