Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rosepetal
Level 7

Re: Roku Ultra remote control "gone crazy"

We have the same experience with the remote gone crazy.  It's making us crazy.  The Roku 1 and 3 never had this problem.

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MusicCityTiger
Level 8

Re: Roku Ultra remote control "gone crazy"

I have the same issue with my Ultra remote.  When I hit the arrow keys or when I press FF, it kicks me out of whatever app I am in and wants to open Hulu!!!  I don't even have a Hulu subscription.  Something in the remote buttons is clearly crossed-up randomly.  And no, I'm not hitting the "Hulu" button my accident, before anyone says that.  This is only happening with my Ultra remote. I also have a Roku TV and a  Roku Stick on my garage set and those remotes never do this.

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Kadini
Level 7

Re: Roku Ultra remote control "gone crazy"

Did you ever get a fix?   Mine is doing same thing. Keeps kicking me out of app when I pushed the down arrow to see the guide or library in direct tv app.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote control "gone crazy"

@Kadini

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rosepetal
Level 7

Re: Roku Ultra remote control "gone crazy"

YJOOEU126163

That's our Roku number.  Those two "O"s might be zeros, but I think they are "o"s.  The remote buttons frequently will act as if you pushed one button when you actually pushed another.  It's very frustrating - like the wires are mixed up or shorting inside.  I really don't know.  But like I mentioned before, it didn't happen with our other two Roku devices/remotes.  Just the Ultra.

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MusicCityTiger
Level 8

Re: Roku Ultra remote control "gone crazy"

YJ00AD613011   -   Same as the other poster, not sure if those are zeros or "O".  Hard to tell on the screen.  Still having the same issue as my original post - crazy remote randomly kicks me out of whatever I am in, and tries to start "Hulu", no matter what buttons I press!

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atc98092
Community Streaming Expert

Re: Roku Ultra remote control "gone crazy"

It is difficult with the font used, but if you look closely you can see that that letter O is perfectly round, while the number 0 is a tad elongated, with it being squeezed in from the sides. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote control "gone crazy"

@Rosepetal @MusicCityTiger

Appreciate the reply.

If you haven't tried yet, we recommend trying the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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