Purchased the Ultra about 3 weeks ago.
I'm watching TV about once a week, so really, I used my Roku about 3-4 times now.
Had to replace batteries every time I used it ( it even arrived with dead batteries)
something is draining the batteries...
- never used headphones from the remote
This is bad.
- Using new good brand batteries
This is also very unusual. My Ultra has has the same set of batteries for months.
If you're up to an experiment, try this. Put a fresh set of batteries in the remote (be sure to check the date on the batteries and ensure they are new out of a pack) and ensure it controls your Roku. Check the battery level.
If the level is bad, stop and report back. Something weird is going on.
If the level is good, set the remote aside, out of reach, on a stable non-moving location. On a mantle, a bookshelf, or somewhere that means it won't be moved. This is important. No movement of the remote.
Next, install the Roku app on your phone or tablet. Use the app when you need to use the Roku for the next week.
At the end of the week, check the battery level.
If the battery level is good, then something is causing the remote to be moved a lot, which will drain the battery. The remote communicates movement to the Roku for gaming purposes.
If the battery level is bad, you got a bad remote. Return/exchange it.
My batteries drain over night. I put a fresh set in last night (4th set this week) and have resorted to removing the batteries when we are not using the remote.
Sunday night I put a fresh set of batteries and checked to be sure the level was at 100%, it was. After watching TV for maybe an hour I turned the TV off and removed the batteries. Monday night my husband reinstalled the same batteries. The TV was on for approximately 2 hours when I turned it off but I forgot to remove the batteries. Yesterday morning (Tuesday) my husband turns on the TV but then the remote wouldn't work. I removed and reinstalled the batteries and it worked enough for me to check the battery level. It was at 7%
During the night the remote is set on the nightstand. I would really like to figure out what's going on rather than buying a new remote. This is our newest Roku and we've had it less than 4 months. We have 5 other Rokus with the original remotes still working fine for almost 2 years now.
Thank you. I had intended to edit and include that it's a 3810 but got distracted. Thank you for reminding me about the warranty. I'll check into it tomorrow.
I have had my Ultra installed for a few months. I am on my fifthset of batteries, and now it seems as if I am replacing batteries weekly. I see others complain about this. I also see that the only vaguely reasonable explanation I have seen is that while the Ultra is in sleep mode the remote is still communicating with the Ultra. By “reasonable” I mean “likely”. This is nonsense. The last two battery sets that I put in that died were fresh. They die very unceremoniously, often while I am using it. No warning of any kind. I have had the unit long enough that I can’t return it or swap it out. Therefore, unless there is some new information about what it could be this is just an attempt to keep this issue alive and make Roku see that this is really unacceptable product behavior. I don’t use the headphone feature.
is there any way to replace the remote or reset it somehow??
I am having this issue as well, two sets of batteries in only a couple weeks. I can not find out how to return this remote for an exchange. I hope to keep my Ultra just exchange remote.
Thanks for letting us know about the issue that you are experiencing.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.