Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jarmar
Level 9

Roku Ultra earbuds do not work

I have a new Roku Ultra that I just setup.  Everything is working except for the private listening using the earbuds provided connected to the remote.  When I connect the earbuds to the remote the sound on the TV goes out as expected but no sound in the earbuds.  I have the Roku Ultra connected using a wired network.

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5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: Roku Ultra earbuds do not work

And rising the volume by using keys on the side of remote doesn't help?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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rtexas
Level 7

Re: Roku Ultra earbuds do not work

My Roku earbuds don't work either.  No, adjusting the volume on the side doesn't work.  The sound goes off when I plug in earbuds but no sound comes out of earbuds.  Is there a solution or do I need to return the Roku? #rokuultra 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra earbuds do not work

@rtexas

Thanks for the post.

Are you using the headphones that came with the Roku device? Have you tried using another set of headphones to see if you are experiencing the same issue.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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beachesngolf
Level 7

Re: Roku Ultra earbuds do not work

just bought ultra.  micro sd isn't detected but that is ok since it doesn't do a lot anyway.  However the ear buds produce no sound.  when I plug them in the tv sound goes off but no sound from the earbuds.  Is there some setting somewhere to fix this.  surely you don't manufacture a product that does this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra earbuds do not work

@beachesngolf

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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