I have a new Roku Ultra that I just setup. Everything is working except for the private listening using the earbuds provided connected to the remote. When I connect the earbuds to the remote the sound on the TV goes out as expected but no sound in the earbuds. I have the Roku Ultra connected using a wired network.
My Roku earbuds don't work either. No, adjusting the volume on the side doesn't work. The sound goes off when I plug in earbuds but no sound comes out of earbuds. Is there a solution or do I need to return the Roku? #rokuultra