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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jarmar
Level 8
‎07-12-2020 03:31 PM

Roku Ultra earbuds do not work

I have a new Roku Ultra that I just setup.  Everything is working except for the private listening using the earbuds provided connected to the remote.  When I connect the earbuds to the remote the sound on the TV goes out as expected but no sound in the earbuds.  I have the Roku Ultra connected using a wired network.

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Tivoburkee
Community Streaming Expert
‎07-12-2020 03:35 PM

Re: Roku Ultra earbuds do not work

And rising the volume by using keys on the side of remote doesn't help?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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rtexas
Level 7
Tuesday

Re: Roku Ultra earbuds do not work

My Roku earbuds don't work either.  No, adjusting the volume on the side doesn't work.  The sound goes off when I plug in earbuds but no sound comes out of earbuds.  Is there a solution or do I need to return the Roku? #rokuultra 

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RokuDanny-R
Roku Employee
Roku Employee
Wednesday

Re: Roku Ultra earbuds do not work

@rtexas

Thanks for the post.

Are you using the headphones that came with the Roku device? Have you tried using another set of headphones to see if you are experiencing the same issue.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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