Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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I have the same problem, just got mine last night, and I bought it from Best Buy. 

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Roku Employee
Roku Employee

Re: Roku Ultra Remote Voice Search Not Working in United States

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Hi everyone,

Thanks for the post.

If you go to Settings > System > About, in the Roku account field what do you see? If possible, please attach a screen shot of what you are seeing and send it to me in a PM along with a summary of the issue you are experiencing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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Purchased at Bestbuy.

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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Best Buy too

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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@RokuDanny-R wrote:

Hi everyone,

Thanks for the post.

If you go to Settings > System > About, in the Roku account field what do you see? If possible, please attach a screen shot of what you are seeing and send it to me in a PM along with a summary of the issue you are experiencing.


Thanks,
Danny


Roku account: Not Available

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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Mine says “Not Available”. No search function on the home screen, no microphone functionality.

Re: Roku Ultra Remote Voice Search Not Working in United States

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Same problem, bought at Staples.

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Re: Roku Ultra Remote Voice Search Not Working in United States

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I restarted my Roku, and it fixed the problem.

 

View solution in original post

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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@french_limonade wrote:

I restarted my Roku, and it fixed the problem.

 


Awesome! Didn't work for me....ugh

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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@RokuDanny-R 

Restarting did not fix my problem. Further, I realized that I cannot even search by text, at least I could not find a way to do so on the home screen. 

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