Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

Roku Ultra Remote Voice Search Not Working in United States

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I just purchased a Roku Ultra from Best Buy. The voice search function is inoperable. When I press and hold the voice button, there is no response. Instead, the button moves the "cursor" to  "Streaming channels". I understand that others have had similar issues, but that is because they live in a region that does not support voice controls, while I live in the United States (North Carolina). My mother-in-law is in the same condo complex and her Roku Ultra remote works fine.  My old Roku remote with voice search works fine. I have re-paired the Ultra remote several times with no change. Is there a solution? 

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Re: Roku Ultra Remote Voice Search Not Working in United States

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I restarted my Roku, and it fixed the problem.

 

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Level 7

Voice control does not respond and just brings me to streaming channels

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Whenever I press the voice control button all it does is bring me down to the streaming channels tab. I also am not able to to search for channels by typing the name in. Im only able to search for channels by looking for them on the streaming channels tab.

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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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I just received mine, I have the same issue?

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Level 8

Re: Voice control does not respond and just brings me to streaming channels

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I am having the same problem! 

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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Yep! Someone else is too.

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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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Just got my Roku Ultra from Best Buy (in the United States) and I live in New York City, and I'm having the exact same problem! C'mon Roku, get this straightened out, please. I need to know soon if I should return this.

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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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I have the same problem. Looking for a fix.

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Level 7

Re: Roku Ultra Remote Voice Search Not Working in United States

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Exact same problem with a brand new Streaming Stick +. No search option and voice search button takes selection highlight to "Streaming Channels" on home screen like others are reporting. Multiple soft and hard resets with no luck. Made three factory resets... still nothing. Linked problem device after each reset from three different ISP's all in the southeastern USA. No VPN, all local IP's. My other Streaming Stick + on my account that I added not even a week ago works just fine. Out of options. 

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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Same problem here in Orlando. New Stick+. No vpn. First Roku and I’m pretty sad. Tried factory reset, pairing, two routers. No good.

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Level 8

Re: Roku Ultra Remote Voice Search Not Working in United States

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Did you buy this at Best Buy, or elsewhere?

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