Remotes & Accessories

[crumbcoat]

I have the same problem, just got mine last night, and I bought it from Best Buy. 

[RokuDanny-R]

Hi everyone,

Thanks for the post.

If you go to Settings > System > About, in the Roku account field what do you see? If possible, please attach a screen shot of what you are seeing and send it to me in a PM along with a summary of the issue you are experiencing.

Thanks,
Danny

[Gary19]

Purchased at Bestbuy.

[Forrest407]

Best Buy too

[SDBrown]

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@RokuDanny-R wrote:

Hi everyone,

Thanks for the post.

If you go to Settings > System > About, in the Roku account field what do you see? If possible, please attach a screen shot of what you are seeing and send it to me in a PM along with a summary of the issue you are experiencing.

Thanks,
Danny

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Roku account: Not Available

[Forrest407]

Mine says “Not Available”. No search function on the home screen, no microphone functionality.

[french_limonade]

Same problem, bought at Staples.

[french_limonade · Accepted solution]

I restarted my Roku, and it fixed the problem.

[SDBrown]

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@french_limonade wrote:

I restarted my Roku, and it fixed the problem.

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Awesome! Didn't work for me....ugh

[SDBrown]

@RokuDanny-R 

Restarting did not fix my problem. Further, I realized that I cannot even search by text, at least I could not find a way to do so on the home screen.